At AwareTest, we prioritize safety, quality control, and strict hygienic standards.

1. Right of Withdrawal (14-Day Return Window)

Under applicable EU Consumer Protection Directives, customers have the right to cancel and return their order within 14 days of receiving the goods without stating a reason, subject to the conditions below.

2. Exceptions to Returns (Hygienic and Safety Restrictions)

In accordance with EU statutory exceptions for health protection and hygiene:

• Unsealed or opened test strips, reagents, or foil pouches CANNOT be returned or refunded.
• Due to the sensitive chemical nature of rapid test strips, any product whose protective factory seal, foil pouch, or outer tamper-evident packaging has been opened, damaged, or compromised is strictly non-refundable.

3. Conditions for Eligible Returns

To qualify for a return:

• The product must be completely unopened, unused, sealed in its original packaging, and in re-sellable condition.
• The customer must contact our support team at hello@awaretest.com prior to returning any package.
• Return shipping costs are the sole responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped).